2 November 2026
WhatsApp chatbot in India: SprintChat vs AiSensy, Interakt, WATI and Gallabox (2026)
Disclosure: SprintChat by VertexSprint is our product. This comparison is written by VertexSprint. Competitor pricing and features are taken only from each provider's own official pricing and feature pages, checked on the dates shown below, with source links provided for each.
Quick answer
If you're a small business in India looking for a WhatsApp AI chatbot, five platforms run on Meta's official WhatsApp Business Platform and serve Indian businesses: SprintChat by VertexSprint (setup included, Instagram support), AiSensy, Interakt, WATI, and Gallabox. WATI and Gallabox also advertise Instagram inbox support.
Entry prices range from around ₹2,000–₹3,000 per month to $59/month, plus Meta's per-message or per-conversation charges (billed separately by Meta to your business). Choose based on whether you want setup assistance, Instagram DM support, and your team's technical comfort.
Comparison table
All pricing and features verified from each provider's official pages on 2 November 2026. Source links below the table.
| Provider | Entry Price/mo | AI Chatbot | Setup | |
|---|---|---|---|---|
| SprintChat by VertexSprintOur product | Pricing shared on WhatsApp | (incl. comment-to-DM) | We set up | |
| AiSensy | ₹2,250/mo annual | (AI add-on: ₹1,215/mo) | Not verified | See their site |
| Interakt | See their pricing page | Not verified | See their site | |
| WATI | $59/mo annual | (Astra AI agents) | See their site | |
| Gallabox | ₹2,999/mo quarterly | See their site |
Sources (checked 2 November 2026):
- •SprintChat: pricing from vertexsprint.com/products/sprintchat/ — "Pricing for SprintChat, ReviewPilot and Leave Management is shared on WhatsApp once we know which product and channels you need"
- •AiSensy: pricing from aisensy.com/pricing — Drag & Drop Chatbot Builder ₹2,250/month billed annually (5 chatbots); AI Agent Builder ₹1,215/month billed annually (1,000 AI messages); Instagram support not mentioned on features page
- •Interakt: pricing page at interakt.shop/pricing was unavailable during verification (timeout); Instagram support not verified
- •WATI: pricing from wati.io/pricing/ — Growth plan $59/month billed annually (3 users); Instagram mentioned on wati.io homepage under "Omnichannel inbox"
- •Gallabox: pricing and features from gallabox.com/pricing — Basic plan ₹2,999/month billed quarterly; includes "1 channel each (WhatsApp, Instagram and Web widget)"
Meta's WhatsApp charges
Every provider in this comparison runs on Meta's WhatsApp Business Platform (Cloud API). Meta charges your business separately for message conversations. Those charges appear on your Meta invoice, not your chatbot provider's bill.
Rates depend on the conversation type (service, marketing, authentication, utility) and the customer's country. See Meta's official WhatsApp pricing documentation for current rates and any free-tier allowances.
WhatsApp and Instagram in one inbox
SprintChat by VertexSprint includes Instagram DMs and comment-to-DM automation in one unified inbox with WhatsApp. Your team sees every conversation in one place and the same AI knowledge answers customers on both platforms.
WATI and Gallabox also advertise Instagram support in their official materials (checked 2 Nov 2026). If your business gets enquiries on both WhatsApp and Instagram, check each provider's current feature documentation to confirm what Instagram automation is included in their plans.
Human handoff and team inbox
All five providers support human handoff (pausing the bot when a person is needed) and team inbox features. The exact implementation varies: some flag chats automatically when the AI cannot answer, others require a manual pause, and most let you set up agent roles and assignments.
SprintChat flags chats that need a human under "Needs human" with an email alert, and lets your team pause the bot and reply as the team at any time. Check each provider's documentation for how their handoff works.
SprintChat: after Meta approval
SprintChat's Instagram support is in early access while Meta app review completes. Once approved, Instagram DM automation and comment-to-DM will be available to all SprintChat businesses. The marketing site you're reading now is already live; the SprintChat app itself is on hold for Meta review.
WhatsApp chatbot features are live and available now for setup. If you want to be added to the Instagram early access list, WhatsApp us at +91 91851 60993.
Frequently asked questions
- Which WhatsApp chatbot is best for small businesses in India?
- It depends on your needs. SprintChat by VertexSprint includes Instagram and is set up for you. All providers in this comparison run on Meta's official WhatsApp Business Platform. Choose based on whether you want setup help, Instagram support, and your team's technical comfort.
- What is the cheapest WhatsApp chatbot in India?
- Entry prices vary. As of November 2026, AiSensy's chatbot builder starts at ₹2,250/month billed annually, Gallabox at ₹2,999/month billed quarterly, and WATI at $59/month billed annually. SprintChat pricing is shared on WhatsApp. All providers charge separately for Meta's per-conversation or per-message fees. Check each provider's pricing page for the latest rates and what each plan includes.
- Do I pay Meta separately for WhatsApp messaging?
- Yes. Every provider in this comparison runs on Meta's WhatsApp Business Platform, so Meta charges your business separately for messages or conversations. Those charges appear on your Meta invoice, not your chatbot provider's bill. Rates depend on message category and the customer's country.
- Can a WhatsApp chatbot also handle Instagram DMs?
- SprintChat by VertexSprint includes Instagram DMs and comment-to-DM in one inbox with WhatsApp. WATI and Gallabox also advertise Instagram support in their official materials. Check each provider's feature documentation to confirm what Instagram automation is included in their plans.
- What does SprintChat's setup process include?
- SprintChat is set up for you by VertexSprint. We connect your WhatsApp number to Meta's platform, load your services and FAQ into the AI knowledge, and train you on the inbox. We aim to set you up within 24 hours of getting your details. Some steps belong to Meta — like verifying your business or approving message templates — and can take longer.
Ask about SprintChat
SprintChat by VertexSprint is a WhatsApp and Instagram AI chatbot with a CRM inbox. We set up each business ourselves, connect your WhatsApp number to Meta's platform, load your services and FAQ into the AI knowledge, and train you on the inbox. We aim to set you up within 24 hours of getting your details (Meta's own approval steps can take longer).