Frequently asked questions

SprintChat is an AI agent that replies to your WhatsApp chats and Instagram DMs using your own business details — services, FAQ and hours. It can turn Instagram comments into private DMs, saves each conversation as a lead, and gives your team one inbox for both channels.

Choose the channel your customers already message you on, or both. WhatsApp runs on the WhatsApp Business Platform. Instagram needs an Instagram professional (business or creator) account and is in early access while Meta app review completes. You can start with one and add the other later.

SprintChat connects to WhatsApp through Meta's WhatsApp Business Platform (Cloud API), so the number has to be registered on that platform. During setup we check whether your current number can be used or whether a separate number is simpler, and guide you through Meta's steps.

You do, directly to Meta. Any WhatsApp messaging charges Meta applies are billed by Meta to your own WhatsApp Business account. They are separate from what you pay us.

The chat is flagged under “Needs human”, the bot steps back and your team gets an email alert. You can also pause the bot and reply as the team at any time from the inbox.

It replies in the language the customer writes in, including English, Hindi and Hinglish (Hindi typed in English letters).

We aim to set you up within 24 hours of getting your details. Some steps belong to Meta — like verifying your business or approving a WhatsApp number or message templates — and can take longer. We tell you if anything is waiting on Meta.

No — we set up each business ourselves. Send your details on the Get set up page or message us on WhatsApp, and we take it from there.

Pricing for SprintChat, ReviewPilot and Leave Management is shared on WhatsApp once we know which product and channels you need; Meta's WhatsApp charges are billed by Meta directly to your business. Websites from ₹4,999.

Yes. Choose the product on the Get set up page and we contact you on WhatsApp to set it up.

Each business gets its own login and sees only its own chats, leads and settings. Passwords are stored hashed, never in plain text, logins lock after repeated wrong attempts, and admin access is logged. We don't sell your data. Each product has its own privacy policy, linked from our Privacy page.

We use them only to contact you and set up the product you asked for, and erase them 12 months after you send them unless you become a client. We keep a small record of your consent (which notice you agreed to and when) for one more year, because the law asks us to be able to prove consent.

Use the data rights page (vertexsprint.com/data-request) or email admin@vertexsprint.com. Withdrawing consent takes one short form, or a WhatsApp message saying “withdraw consent”. It's free, and we reply within 30 days.

That business does — it is the Data Fiduciary and we process the chat for it as its Data Processor. You can ask the business directly, or send your request through our data rights page and we will pass it on and help the business respond.

Our servers are in India. WhatsApp and Instagram messages pass through Meta, and SprintChat uses OpenAI (United States) to draft AI replies, so some message text is processed outside India. This is listed in our Terms for SprintChat clients.

Our Grievance Officer at admin@vertexsprint.com. If you're not satisfied with our answer, you can complain to the Data Protection Board of India.