WhatsApp CRM & Team Inbox for Small Businesses
SprintChat by VertexSprint is a WhatsApp and Instagram CRM with a shared team inbox. Every chat becomes a lead automatically, with status, pipeline, service, intent, notes, tags and CSV export. Your team works from one inbox for both channels, with AI replies and human handoff when needed.
From chat to lead
Every WhatsApp chat and Instagram DM is saved as a lead automatically. No manual entry, no copy-paste into a spreadsheet. The lead captures the customer's name, phone number or Instagram handle, the conversation history, and the timestamp.
Status
New, Contacted, Quoted, Won, Lost, or your own statuses
Pipeline
Where the lead is in your sales process
Service
What the customer asked about or booked
Intent
Enquiry, Booking, Complaint or Follow-up
Notes
Your team's internal notes on the lead
Tags
Custom tags to group and filter leads
Pipeline and statuses
Move leads through your pipeline stages as you work them. SprintChat includes default statuses (New, Contacted, Quoted, Won, Lost) and you can add your own. Filter the leads list by status, service, intent or date range, and export the filtered list as CSV.
When a lead books an appointment through the chatbot or you send a quotation from the inbox, that is logged against the lead.
Team inbox: owner and agent roles
One shared inbox for WhatsApp and Instagram. Your team sees the same conversations, can pause the bot and reply as the team, and can tag or flag chats that need follow-up.
Owner role
Full access to inbox, leads, settings, AI knowledge, campaigns and billing
Agent role
Access to inbox and leads; can reply to chats, update lead status and add notes
Each business gets a separate login. One business cannot see another business's data.
Follow-ups, appointments and quotations
SprintChat handles appointments with optional Cal.com booking, follow-up reminders, and quotations sent through WhatsApp. Each action is logged against the lead so your team sees the full history.
- Appointments: customers book through Cal.com or the chatbot confirms a slot you set
- Follow-ups: schedule a reminder to reach out again
- Quotations: send a price breakdown and terms through WhatsApp
- Campaigns: send WhatsApp template messages to groups of contacts
Export your data
You can export your leads, contacts and chat history as CSV files at any time. Filter by date range, status, service or tags, then export. Your data is yours.
Your data is yours. SprintChat does not lock your data behind a paid export feature. Export leads, contacts and conversations as CSV files whenever you need them.
Data protection
Each business gets its own login and sees only its own chats, leads and settings. Passwords are stored hashed, never in plain text. Logins lock after repeated wrong attempts, and admin access is logged. We don't sell your data.
Our Privacy Notice explains your rights under India's Digital Personal Data Protection Act, 2023 (DPDP Act) and the DPDP Rules, 2025, including how to access, correct or erase your data.
Pricing
Pricing for SprintChat, ReviewPilot and Leave Management is shared on WhatsApp once we know which product and channels you need; Meta's WhatsApp charges are billed by Meta directly to your business. Websites from ₹4,999.
Frequently asked questions
- What is a WhatsApp CRM?
- A WhatsApp CRM is software that saves WhatsApp chats as leads, tracks their status and pipeline, and lets your team work from one inbox. SprintChat is a WhatsApp and Instagram CRM with AI replies, lead capture, status, pipeline, service, intent, notes, tags and CSV export.
- What is WhatsApp CRM kya hai?
- WhatsApp CRM ek system hai jo WhatsApp chats ko leads mein save karta hai, status track karta hai aur team ko ek inbox deta hai. (A WhatsApp CRM is a system that saves WhatsApp chats as leads, tracks status and gives the team one inbox.) SprintChat ek WhatsApp aur Instagram CRM hai AI replies ke saath.
- Can I export my data from SprintChat?
- Yes. You can export your leads, contacts and chat history as CSV files at any time. Your data is yours.
- How does the team inbox work?
- Every WhatsApp and Instagram chat appears in one shared inbox. Your team sees the same conversations, can pause the bot and reply as the team, and can flag chats that need follow-up. Owner and agent roles control who sees what.
- Is my business data safe in SprintChat?
- Each business gets its own login and sees only its own chats, leads and settings. Passwords are stored hashed, logins lock after repeated wrong attempts, and admin access is logged. We don't sell your data. Our Privacy Notice explains your rights under India's DPDP Act and Rules.
- What happens to my data if I stop using SprintChat?
- You can export all your leads, contacts and chat history as CSV files before you close your account. Your data is yours.
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