WhatsApp Chatbot for Business in India
A WhatsApp chatbot for business answers customer enquiries automatically on WhatsApp. SprintChat by VertexSprint is an AI chatbot that replies from your own services, pricing, FAQ and hours in English, Hindi and Hinglish, flags chats that need a human, and saves every conversation as a lead in a CRM your team shares.
What SprintChat answers
SprintChat pulls answers from the business knowledge you set: your services and what each one includes, the prices you charge, your FAQ, your hours and location, and goals like booking appointments or sending quotations. When a customer asks on WhatsApp, the AI replies in seconds.
Customer: Do you do bridal makeup and what is the price?
Example — AI reply: Yes, we do bridal makeup. Pricing depends on the package you choose. Would you like to book a trial or discuss options?
Customer: Sunday ko khule ho? (Are you open on Sunday?)
Example — AI reply in Hinglish: Haan, Sunday 10 AM se 8 PM tak open hain.
AI replies vs menu bots
Menu-based chatbots show buttons and follow fixed paths. They suit simple journeys like choosing a slot or checking order status. AI chatbots like SprintChat understand open-ended questions and answer from your own details, FAQ and hours, which suits businesses that get varied enquiries — clinics, salons, studios, shops and service teams.
When the AI cannot answer or the customer explicitly asks for a person, the chat is flagged under Needs human, the bot steps back, and your team gets an email alert.
Human handoff
When a customer asks to talk to a person or when the AI flags a chat it cannot answer, the conversation appears under Needs human in the inbox. Your team can also pause the bot and reply as the team at any time. The bot steps back and the customer gets a human reply.
Languages: English, Hindi and Hinglish
SprintChat replies in the language the customer writes in. English, Hindi and Hinglish (Hindi typed in English letters) are all handled by the same AI knowledge, so you edit your services, FAQ and hours once and the bot replies in any of those languages.
WhatsApp Business Platform number
To run a chatbot, your WhatsApp number must be registered on Meta's WhatsApp Business Platform (Cloud API). During SprintChat setup we check whether your current WhatsApp Business App number can be moved to the platform or whether a separate number is simpler, and guide you through Meta's verification steps.
Meta charges for messages sent through the platform. Those charges are billed by Meta directly to your own business, not through us. They are separate from what you pay us for SprintChat.
Related: How SprintChat works
Setup steps
- 01
Send your details
WhatsApp us or fill in the Get set up form. Tell us about your business and that you want SprintChat.
- 02
We connect your WhatsApp number
We guide you through Meta's steps to register your number on the WhatsApp Business Platform.
- 03
We load your business details
Services, FAQ, hours and location go into the AI knowledge. You can edit them yourself later in Settings.
- 04
You're live
The AI starts answering WhatsApp chats, and every conversation is saved as a lead in the CRM.
We aim to set you up within 24 hours of receiving your details. Some steps belong to Meta — like business verification or message template approval — and can take longer.
Pricing
Pricing for SprintChat, ReviewPilot and Leave Management is shared on WhatsApp once we know which product and channels you need; Meta's WhatsApp charges are billed by Meta directly to your business. Websites from ₹4,999.
Frequently asked questions
- What is a WhatsApp chatbot for business?
- A WhatsApp chatbot for business is an automated system that answers customer enquiries on WhatsApp. SprintChat is an AI chatbot that replies from your own services, pricing, FAQ and hours instead of rigid button menus, and flags chats that need a human.
- Is there a free WhatsApp chatbot?
- Free tools are usually limited menu bots or trials. A live AI chatbot on the WhatsApp Business Platform involves a tool cost plus Meta's message charges, which Meta bills directly to your business. SprintChat pricing is shared on WhatsApp once we know which channels you need.
- What is the difference between AI chatbot and menu chatbot?
- A menu chatbot shows fixed buttons and follows rigid paths, which suits simple journeys like booking slots. An AI chatbot like SprintChat understands open-ended questions and answers from your own business details, FAQ and hours, which suits varied enquiries.
- Can a WhatsApp chatbot reply in Hindi?
- Yes. SprintChat replies in the language the customer writes in, including English, Hindi and Hinglish (Hindi typed in English letters).
- How do I get a WhatsApp Business API chatbot?
- Your WhatsApp number must be registered on Meta's WhatsApp Business Platform (Cloud API). During SprintChat setup we check whether your current number can be used or whether a separate number is simpler, and guide you through Meta's steps.
- How long does setup take?
- We aim to set you up within 24 hours of receiving your details. Some steps belong to Meta — like verifying your business or approving message templates — and can take longer.
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