Terms of Service

1. Setup

We set up each business ourselves. After you send a set-up request or message us, we confirm on WhatsApp what you need, then connect your channels and configure the product. We aim to start within 24 hours, but some steps — such as Meta business verification, WhatsApp number registration or message template approval — are controlled by third parties and can take longer.

2. Your responsibilities

• Give us accurate business details and keep your login details private.
• Follow the policies of the platforms you connect, including the WhatsApp Business Policy, WhatsApp and Meta commerce and messaging rules, and Instagram's Terms of Use. This includes getting your customers' permission before you message them, and honouring opt-out requests.
• Pay any charges Meta applies — for example WhatsApp messaging charges — directly to Meta through your own WhatsApp Business account. These are separate from our fees.
• Check the business information the AI uses (services, hours, FAQ) and keep it up to date. You are responsible for the content of messages sent from your account, including AI replies based on information you provide.
• Have the right to use any content, logos and customer data you give us.

3. Acceptable use

You must not use our products to:

• send spam, bulk unsolicited messages, or messages to people who have opted out;
• sell or promote anything illegal or prohibited by Meta's policies;
• harass, mislead or impersonate anyone, or collect data without permission;
• break the law, including data protection and consumer protection law in India;
• try to access other businesses' data, or disrupt or reverse-engineer our systems;
• target children, or knowingly process the personal data of anyone under 18 without verifiable consent from a parent or lawful guardian.

We may suspend an account that breaks these rules or puts our platform or our Meta access at risk. Where we can, we will tell you first and give you a chance to fix it.

4. Payments

Prices are shared with you on WhatsApp or in a written quote before you pay anything. Unless your quote says otherwise, fees are payable in advance for each billing period, are in Indian rupees, and are subject to applicable taxes. If a payment is overdue, we may pause the service after letting you know. Meta charges are billed by Meta, not by us.

5. Cancellation

You can cancel at any time by telling us on WhatsApp or by email. The service continues until the end of the period you have paid for; payments already made are not refunded unless your quote says otherwise or the law requires it. After cancellation, you can ask us to export or delete your data. We may end the service with reasonable notice, or immediately for a serious breach of these terms.

6. Availability and AI replies

We work to keep our products running, but we can't promise they will be uninterrupted or error-free. They depend on third-party services such as Meta's platforms, which may change or limit features. AI replies are generated automatically and can be wrong; your team should review important conversations, and the bot can be paused at any time.

7. Limitation of liability

To the extent the law allows, VertexSprint is not liable for indirect or consequential losses — such as lost profits, lost business or lost data — or for problems caused by third-party platforms, your own content or your use of the products. Our total liability for any claim is limited to the fees you paid us for the affected service in the three months before the claim.

8. Your data

Your business data belongs to you. How we handle personal data we collect for ourselves (for example through the set-up form) is explained in our Privacy Notice.

9. Data Processing Addendum (SprintChat, ReviewPilot, Leave Management)

This section is the contract required by section 8(2) of the Digital Personal Data Protection Act, 2023 (DPDP Act) when you use our products to process personal data of your customers, leads or staff. It forms part of these terms and of any quote we agree with you.

• Roles. For that personal data you are the Data Fiduciary and VertexSprint is your Data Processor. You decide why and how it is processed. We process it only to provide the product, on your documented instructions (your settings in the product and your written requests), and not for our own purposes.
• Your duties. You give your customers or staff a notice and obtain any consent the DPDP Act requires (including verifiable parental consent for children), honour withdrawals, and handle their rights requests. You only send us data you are allowed to share.
• Confidentiality. Only VertexSprint people who need access to provide or support the product can see your data, and they are bound to keep it confidential.
• Security. We take reasonable security safeguards as required by rule 6 of the DPDP Rules, 2025, including encrypted connections, separate logins per business with hashed passwords and lockouts, access limited to authorised people, and logs that let us detect and investigate unauthorised access.
• Sub-processors. We use: Hostinger (hosting and storage; our servers are in Mumbai, India), Hostinger email (notification emails), Meta (WhatsApp Business Platform and Instagram messaging) and OpenAI, L.L.C. (AI reply drafting in SprintChat; processed in the United States). If you enable bookings, Cal.com is used under your own Cal.com account. We will tell you before adding or replacing a sub-processor, and you may object.
• Transfers outside India. Some sub-processors process data outside India. We will stop or change any transfer the Central Government restricts under section 16 of the DPDP Act.
• Personal data breach. We will tell you without undue delay, and in any case within 24 hours of becoming aware of a breach affecting your data, with the information we have, so that you can inform affected people and the Data Protection Board (including the detailed report due within 72 hours under rule 7). We will help you with those notices.
• Rights requests. If someone contacts us directly about data you control, we pass it to you promptly and help you respond (for example by exporting, correcting or deleting their chats and lead records).
• Deletion. When the service ends, or when you ask, we delete or return your personal data within 30 days. Processing logs and associated data are kept for one year from the processing and then deleted, as rule 8(3) of the DPDP Rules requires, unless another law needs them kept longer.
• Information. We give you the information you reasonably need to show that this section is being followed.

10. Changes

We may update these terms. If a change matters, we will tell active clients before it takes effect. The date at the top shows the latest version.

11. Governing law

These terms are governed by the laws of India, and disputes are subject to the jurisdiction of the courts of India.

12. Contact

Questions about these terms: admin@vertexsprint.com, or message us on WhatsApp at +91 91851 60993.